Cancelation Policy
We ask that you please reschedule or cancel at least 48 hours (2 days) before the beginning of your appointment or you may be charged a cancellation fee.
If for any reason you need to cancel, change, or add to an appointment, please contact us 48 hours before your service.
Cancellations made or changed after 48 hours will have a fee of 50% of your service. No shows are 100% of your service.
Rooted Together Experiences (2+ heads) have the same policy, but in a 72-hour window.
Accounts will be flagged if policy is broken and will not be able to book until any cancellation fees are taken care of.
Each cancellation and reason for cancellation is taken into consideration because we know that things happen, but please respect the time of me and my staff.
Thank you.
Grounded in Satisfaction Guarantee
We are deeply grateful for the trust you place in us, and we take immense pride in maintaining the five-star standards that our guests consistently rave about. Your relaxation and satisfaction mean everything to us.
If any part of your experience falls short of your expectations, please let us know during your appointment, at the end of your service, or within 48 hours.
To ensure we address your concerns accurately, you will be invited in for a complimentary scalp analysis with our team. If our evaluation determines the issue was due to our service, we will gladly extend a complimentary remedy service to address the specific concern. Please note that we offer targeted remedies rather than full replacement services, and refunds are not issued for consumed refreshments, retail items, or group deposit fees.
Duos & Experiences Gratuity Policy
A lot of care, thought, and time go into each Rooted Together Experience or Duo. An automatic gratuity of 20% will be added at checkout. If you feel your experience exceeded your expectations and you’d like to show your appreciation, this amount can be increased.